1. Send a deletion request
Contact supports@ququwan.cn with the subject “Account and data deletion”. You can also use Contact / Support and choose “Account / data deletion”.
- Name the application or service and, if available, the application ID.
- Include your account ID or the email used in the service so we can locate the relevant records.
- State whether you want to delete the entire account and associated data or specific information.
- Do not include your password or full payment details.
2. What happens next
We may ask for proportionate verification to protect against unauthorized deletion. We will explain any additional information needed and respond within the period required by applicable law. Once verified, we will handle the request in accordance with our Privacy Policy and the applicable application disclosure.
3. Data removed & exceptions
A verified account deletion request covers the account and associated personal information controlled by us, subject to applicable legal exceptions. Records needed for legal obligations, transaction disputes, fraud prevention or security may be retained for the necessary period. We will explain relevant exceptions in our response. Backup copies are removed through the applicable backup lifecycle.
4. Applications & other providers
This policy covers this corporate website and correspondence sent to our team. The related-company games featured in our portfolio are published as casual Gtopia by 厦门羽思绘网络科技有限公司. Their in-app processing is governed by the privacy policy linked from their official store listings; displaying a game here does not change its service operator.
Read the related-company game privacy policy. For application-specific support or data requests, use the contact shown in the official listing. If you contact us instead, we will help identify the appropriate operator; we do not forward your message to another company without your permission.
This public website has no user-account registration. You can request removal of support correspondence without having a website account. Deleting data does not automatically cancel an app-store subscription; manage subscriptions with the store that billed you.
5. Privacy information
Read our Privacy Policy for data categories, retention information, sharing and other rights. This request route is available without logging in or reinstalling an application.